FAQs
Frequently Asked Questions
Your Travel Queries Answered
How can I confirm my booking?
Your bookings get confirmed once you provide the deposit to OTT Holidays, so then you will be assigned with a unique reference number and as soon as you will be assigned with the reference number, your booking status will be confirmed. On contacting OTT Holidays, you will need to quote the booking reference number to ease the identification. Before departure, however, we recommend that flights are reconfirmed to avoid any issues.
How can I book an e-ticket?
At the airport, you will need to show a copy of the confirmation email sent by OTT Holidays along with a copy of your valid passport, and an e-ticket will be issued to you.
How to cancel a booked holiday package?
A cancellation request can be sent to info@ottholidays.co.uk via email or over the telephone at 020-8050-6410. If a payment for a booking has not been received within 72 hours, it will be cancelled automatically.
When and how do I expect to receive my ticket(s)?
Tickets are sent via courier services. In the UK, our customers are more likely to receive tickets via Registered Mail from OTT Holidays. For these services, a signatory must be present; otherwise, the ticket will have to be picked up from a certain location, which will be provided if a signatory is not found. Keeping an ID card along will be important in this case. All throughout the world, UPS is commonly used for ticket delivery, while for Heathrow and Gatwick airports, Personal Collection is used by OTT Holidays. Tickets can be received within 7 days of booking, but if the 7-day window is not available, the ticket will be sent within 24 hours on an urgent basis.
What is baggage allowance?
Also often known as hand baggage allowance and cabin baggage allowance, this rule varies from airline to airline. Please consult OTT Holidays for the airline company you are using the service of to find the weight of hand baggage allowed.
Can I book flights for other if I myself am not traveling?
Yes, you can surely book flights for others through OTT Holidays. The procedure is all the same. However, we will need to make a confirmation in this case, and for that, you will be directly contacted by us. Until you confirm, a reservation will not be made.
How early do I need to book a flight before traveling?
You can make a booking up to as much as 11 months in advance.
What about refund enquiries?
Depending on the case, the refund process may take as little as 10-40 days or as much as 12 months. OTT Holidays, along with the consolidator and the involved airline company, reserves the full right to review the case before processing a refund. In most general cases, a refunding charge of £5.00 per passenger applies.
What is the difference between a direct flight and a non-stop flight?
In a direct flight, a plane usually lands at an airport for refueling and does not permit any passengers to disembark from the plane. However, if we talk about an indirect or connecting flight, the plane lands at intermediate airports for refueling and also allows its passengers to disembark. The plane then takes off again after a certain layover time. On the other hand, a non-stop flight flies without any stops from one airport to another and does not halt, even for refueling.
What is the difference between scheduled and chartered flights?
Scheduled flights depart from the United Kingdom more than once a week at set times and are operated by various airline companies. On the other hand, chartered flights are arranged by OTT Holidays and tend to be more budget-friendly, although they may offer fewer amenities. Chartered flights often utilize smaller aircraft with limited legroom, but the seats are designed to provide comfort and convenience.
Is it important to have the corrections made if the name is spelled wrongly on the ticket?
Absolutely, ensuring that the name is correctly spelled on all travel documents is crucial, as discrepancies between passport and ticket information can lead to travel complications. To prevent any issues at the airports, it's advisable to keep all your documentation well-organized and accurate.
Are last minute reservations appreciated?
Last-minute reservations are frequently unavailable, and even if they are, they tend to be very expensive. Therefore, it's advisable to avoid opting for last-minute reservations and instead book your travel as early as possible to secure better options and prices.